What Is Chronic Care Management? A Complete Guide to CCM
Chronic Care Management (CCM)

What Is Chronic Care Management? A Complete Guide to CCM (2026)

What is chronic care management infographic: CCM eligibility, 2026 reimbursement rates, and Nsight Health care programs

Key Takeaways

  • Chronic care management (CCM) is a Medicare Part B program that reimburses providers for the ongoing, non-face-to-face work of coordinating care for patients with two or more chronic conditions expected to last at least 12 months.
  • CCM is built around a comprehensive care plan, monthly clinical staff time, and around-the-clock access to a care team, all designed to keep patients healthier between office visits.
  • Any two qualifying chronic conditions can make a patient eligible, including common diagnoses such as diabetes, hypertension, heart disease, COPD, chronic kidney disease, and arthritis.
  • Real-world outcomes from Nsight Health's clinically managed program show meaningful clinical improvement, including an average systolic blood pressure reduction of 11.5 mmHg in hypertension and approximately 29.6 mmHg in Stage 2 hypertension.
  • An Optum analysis commissioned by Nsight Health found directionally favorable first-year medical savings of approximately $2,500 to $3,000 per member per year across high-risk Medicare cohorts, an early economic signal that did not reach conventional statistical significance.
  • For practices, CCM strengthens care coordination and patient engagement while creating a recurring, Medicare-reimbursed revenue stream that grew approximately 10 percent under the 2026 Physician Fee Schedule.

Chronic care management is one of the most impactful and underused services in modern primary care. If you have ever wondered what chronic care management actually is, how it works, who qualifies, what the evidence shows, and why so many practices are building programs around it, this guide answers those questions in depth for both patients and providers. More than six in ten American adults live with a chronic disease, and four in ten live with two or more, which is exactly the population this Medicare program was designed to support.

This guide covers the full picture: what chronic care management means, how the monthly care model works, which conditions and patients qualify, the clinical evidence behind the model, the economic case for payers, how reimbursement works under the 2026 fee schedule, and how to choose between building a program in-house and partnering with a fully managed provider. Wherever rates or outcomes appear, they are drawn from verified 2026 sources and Nsight Health's own clinical and economic evidence.

What Is Chronic Care Management?

Chronic care management is a Medicare Part B service that reimburses providers for the ongoing, non-face-to-face work of coordinating care for patients with multiple chronic conditions. Introduced by the Centers for Medicare and Medicaid Services (CMS) in 2015, CCM recognizes that the most important care for a patient with diabetes, heart disease, or COPD often happens between appointments, not during them.

At its core, chronic care management gives a patient a dedicated point of contact and a written plan that ties together every part of their care. A care team member checks in each month, reviews medications, helps schedule appointments and tests, coordinates with specialists, and connects patients to community resources. The goal is straightforward: keep small problems from becoming hospitalizations, and help patients take an active role in managing conditions that will be with them for years.

Unlike a one-time visit, CCM is a continuous, longitudinal service. It is delivered remotely, supported by a certified electronic health record, and grounded in a comprehensive care plan that is created with the patient and revised as their needs change. It is the connective tissue between visits that fragmented healthcare so often lacks.

A Brief History of Chronic Care Management

Chronic care management became a separately billable Medicare service in 2015, when CMS introduced CPT 99490 to pay providers for the non-face-to-face coordination that had long gone unreimbursed. The benefit reflected a growing recognition that chronic disease drives the majority of Medicare spending and that better coordination between visits could improve outcomes.

The program has expanded steadily since. CMS added complex CCM codes in 2017 for patients requiring more intensive, higher-complexity management. Add-on codes followed to capture additional clinical staff and physician time, and in 2022 the agency introduced principal care management to support focused management of a single serious condition. Most recently, the 2026 Physician Fee Schedule Final Rule increased care management reimbursement by approximately 10 percent and changed how Federally Qualified Health Centers and Rural Health Clinics bill these services.

The throughline across a decade of rulemaking is clear: CMS continues to invest in chronic care management as a cornerstone of the shift from volume-based to value-based care. For practices, that sustained federal commitment makes CCM one of the more durable and strategically important services to build a program around.

How Does Chronic Care Management Work?

A chronic care management program follows a consistent monthly rhythm. Once a patient is identified as eligible and consents to enroll, care begins with an initiating visit and the creation of a personalized care plan. From there, the program runs on recurring, month-over-month coordination.

The comprehensive care plan

Every CCM patient has an electronic care plan that lists their conditions, medications, providers, goals, and the services they need. It is shared with the patient and caregivers and updated as health status changes. The care plan is the clinical foundation of the entire program, and all monthly coordination flows from it.

Monthly care coordination

Clinical staff working under the general supervision of the billing provider deliver the required monthly care time, beginning at a minimum of 20 minutes for non-complex CCM. This time covers medication review, follow-up on care goals, gap closure, appointment and test scheduling, and coordination with the rest of the care team.

Around-the-clock access

Patients have 24/7 access to a care team member for urgent needs, so they are not left waiting until the next appointment when something changes. For patients who live alone or manage several conditions, this continuity is one of the most valuable features of the program.

Care coordination across providers

The care team manages transitions between care settings, reconciles medications, and keeps specialists, primary care, and caregivers working from a single shared plan. CMS requires at least one interactive communication with the patient each calendar month as part of the service. Practices should follow current CMS guidance on documentation requirements.

What Services Are Included in Chronic Care Management?

CCM is more than a monthly phone call. A complete program bundles a defined set of services that together create a continuous safety net around the patient:

  • Structured care planning. Creation, implementation, revision, and monitoring of a comprehensive, patient-centered care plan.
  • Medication management. Regular review and reconciliation to reduce interactions, duplication, and adherence problems.
  • Care coordination. Communication and engagement with the patient, caregivers, and the full care team across settings.
  • Transitional support. Help moving safely between care settings, such as after a hospital discharge.
  • Preventive and self-management support. Reinforcement of health goals, preventive services, and self-care between visits.
  • 24/7 access and continuity. Around-the-clock access to a care team member and a consistent point of contact month to month.

What to Expect as a Chronic Care Management Patient

For patients, chronic care management is designed to feel less like a clinical program and more like having a knowledgeable partner in your corner. Here is what the experience typically looks like from enrollment forward:

  1. An invitation and consent. Your provider or care team explains the program, what it includes, and the small monthly cost, then asks for your consent to enroll. You can decline or unenroll at any time without affecting your other Medicare benefits.
  2. Your personalized care plan. The care team builds a written plan covering your conditions, medications, goals, and the providers involved in your care. You receive a copy and can refer to it anytime.
  3. Monthly check-ins. A care team member reaches out each month to see how you are doing, review medications, help schedule appointments and tests, and address any concerns before they become urgent.
  4. Support whenever you need it. You have around-the-clock access to a care team member for urgent questions, so you are never left waiting until the next office visit.
  5. A plan that evolves with you. As your health changes, your care plan is updated, keeping every provider on your team aligned.

The result is fewer gaps, fewer surprises, and a clearer path through what can otherwise feel like a fragmented system.

What Conditions Qualify for Chronic Care Management?

To qualify for chronic care management, a patient must have two or more chronic conditions that are expected to last at least 12 months, or until the end of life, and that place the patient at significant risk of death, acute exacerbation, decompensation, or functional decline. CMS does not publish a fixed, closed list of qualifying diagnoses. Any two conditions that meet those criteria can qualify a patient.

That said, the conditions most commonly managed under CCM reflect the most prevalent chronic diseases in the United States. The table below shows representative qualifying conditions by category.

Category Common Qualifying Conditions
CardiovascularHypertension, heart failure, coronary artery disease, atrial fibrillation
Metabolic and endocrineDiabetes, obesity, thyroid disorders
RespiratoryCOPD, asthma
RenalChronic kidney disease
Neurological and behavioralAlzheimer's disease and related dementia, depression, anxiety
Musculoskeletal and otherArthritis, osteoporosis, cancer

The five most prevalent chronic conditions in the country, heart disease, cancer, diabetes, obesity, and hypertension, account for a large share of CCM enrollment, but the program is intentionally broad. If a patient is managing two or more long-term conditions that require coordinated attention, they are likely a candidate.

Who Is Eligible for CCM?

Eligibility has two sides: the patient and the practice. On the patient side, the requirements are clear:

  • Enrollment in Medicare Part B, or dual eligibility for Medicare and Medicaid.
  • Two or more chronic conditions expected to last at least 12 months or until the end of life.
  • Conditions that place the patient at significant risk of decline, exacerbation, or death.
  • Documented patient consent, given verbally or in writing, before services begin.
  • An initiating visit for new patients, or for patients not seen within the prior 12 months, which can occur during an evaluation and management visit, an Annual Wellness Visit, or an Initial Preventive Physical Examination.

Patients typically pay a 20 percent coinsurance under Medicare Part B, often approximately $8 to $15 per month, which is frequently covered in full for those with supplemental coverage such as a Medigap plan or Medicaid. Only one provider may bill CCM for a given patient in any calendar month, so coordination matters.

On the practice side, eligible billing providers include physicians and qualified healthcare professionals such as nurse practitioners and physician assistants. Practices need a certified electronic health record, the staffing to deliver and document monthly care time, and the workflows to identify and enroll eligible patients. That last requirement is where many practices stall, and it is exactly the gap a managed partner is built to close.

What Are the Requirements for Chronic Care Management?

Beyond patient eligibility, CMS sets specific program requirements that must be met and documented for every billed month:

  1. Initiating visit. Required for new patients or those not seen within the prior 12 months.
  2. Documented consent. Verbal or written consent obtained before services begin, including acknowledgment that cost-sharing applies and that only one provider can bill CCM per month.
  3. Comprehensive electronic care plan. Created, shared with the patient, and maintained in a certified EHR.
  4. Monthly care time. Delivery and precise documentation of the required clinical staff or provider time each calendar month.
  5. 24/7 access. Around-the-clock access to care and continuity with a designated care team member.
  6. Ongoing engagement. At least one interactive communication with the patient each calendar month, documented per current CMS guidance.

Time does not carry over between months. Each calendar month starts fresh, which is why disciplined, auditable time tracking is essential to a compliant program.

The Clinical Evidence Behind Chronic Care Management

The strongest case for chronic care management is clinical. A substantial body of peer-reviewed research shows that pairing remote monitoring with longitudinal care management improves outcomes across the most common chronic diseases. Nsight Health's clinically managed program, which combines CCM with remote patient monitoring, has produced real-world results consistent with, and in several cases at the upper range of, the published literature.

The table below compares published clinical findings with real-world outcomes from Nsight Health's program, as documented in the Nsight Health Clinical Evidence White Paper.

Condition Published Clinical Impact Nsight Health Real-World Results
HypertensionSystolic BP reduction of 4 to 11 mmHg; improved BP control11.5 mmHg systolic reduction overall; approximately 29.6 mmHg in Stage 2 hypertension
DiabetesHbA1c reductions of 0.4 to 1.5 percent55 mg/dL reduction in random glucose readings
Chronic kidney diseaseImproved BP control slows progression and may delay dialysis6.5 mmHg reduction in Stage 1 hypertension; 17 mmHg in Stage 2 hypertension
Heart failureMortality reduced 15 to 20 percent; hospitalization reduced 10 to 30 percentGreater than 50 percent reduction* in hospital admissions and approximately 52 to 56 percent mortality reduction* (legacy program data, see note)
COPDHospitalizations reduced 30 to 60 percent; ER visits reduced 25 to 40 percent in high-risk patientsOutcomes study in progress

Hypertension is one of the most responsive conditions to this model, and reductions in systolic blood pressure of roughly 10 mmHg are associated with meaningful decreases in cardiovascular events. Nsight's overall reduction of 11.5 mmHg sits at the upper range of reported outcomes, and the larger reduction in Stage 2 hypertension shows the program's impact on the highest-risk patients, where the clinical and economic stakes are greatest.

Note on heart failure data: The greater than 50 percent reduction* in hospital admissions and the approximately 52 to 56 percent mortality reduction* reflect outcomes reported by a legacy structured heart failure RPM program upon which Nsight Health's program was modeled. These figures are not derived from Nsight Health proprietary outcomes data, and Nsight Health has not yet generated independent heart failure outcomes data. The Nsight outcomes above reflect real-world program data, are not peer-reviewed, are provided for informational purposes only, are not medical advice, and individual results vary.

The Clinical and Operational Benefits of Chronic Care Management

Patients with multiple chronic conditions often juggle several specialists, long medication lists, and competing instructions. Without coordination, gaps appear, and those gaps lead to avoidable emergency visits and hospitalizations. A well-run CCM program changes that.

Clinical benefits include:

  • Better disease management between visits. Monthly contact catches warning signs early, when they can still be managed in the community rather than the emergency department.
  • Safer medication use. Regular medication review reduces the risk of dangerous interactions and adherence problems, a leading cause of preventable harm in older adults.
  • Stronger care coordination. A single care team keeps primary care, specialists, and caregivers working from the same plan, reducing duplicate tests and conflicting treatment.
  • Higher patient engagement. Patients who hear from their care team every month are more activated in their own care, which is associated with better long-term outcomes.
  • Continuity for vulnerable patients. Around-the-clock access and consistent follow-up are especially valuable for patients who live alone or have limited support.

Operational benefits for practices include:

  • Extending care capacity without expanding in-office visit volume.
  • Reducing no-shows and last-minute scheduling chaos through proactive outreach.
  • Surfacing care gaps and preventive needs before they escalate.
  • Improving performance on value-based care and quality measures tied to chronic disease.
  • Building a predictable, recurring service line that supports the practice financially.

The catch is that running CCM in-house requires dedicated clinical staff, disciplined time tracking, and ongoing enrollment management. For many practices, the administrative weight outweighs the benefit unless they bring in a partner to carry it.

The Economic Case for Chronic Care Management

For payers, ACOs, and Medicare risk-bearing organizations, the central question is not simply whether chronic disease can be managed, but whether a model can change the cost trajectory of high-risk patients whose spending is already elevated. To evaluate this, Nsight Health commissioned Optum to conduct a retrospective matched cohort, difference-in-difference analysis comparing Nsight patients with matched non-Nsight controls in a Medicare fee-for-service population age 65 and older.

Across three high-cost cohorts, hypertension with complications, diabetes, and chronic kidney disease, Nsight patients showed lower growth in total medical spending during the first year of care than matched controls. The estimated first-year savings are summarized below.

Cohort Est. Total Medical Savings (PMPY) Condition-Specific Savings (PMPY)
Hypertension with complicationsapproximately $2,467approximately $1,314
Diabetesapproximately $3,012approximately $1,741
Chronic kidney diseaseapproximately $2,483approximately $1,604

All six economic comparisons, three for total medical spending and three condition-specific, favored Nsight, with the diabetes and chronic kidney disease condition-specific findings approaching conventional statistical significance. The consistency of the signal across multiple disease states is notable, especially given the short 11- to 12-month evaluation window, when program costs are typically incurred early and the largest savings tend to accrue later.

Important context: These results represent an early but meaningful economic signal, not definitive proof of savings. The findings did not reach conventional thresholds for statistical significance. The savings figures reflect gross medical spending before program costs, exclude RPM and CCM reimbursement, and do not establish first-year net return on investment. The analysis evaluated Medicare fee-for-service patients age 65 and older and is most applicable to Medicare and Medicare-risk populations. Source: Optum, Inc. analysis dated May 1, 2026.

Chronic Care Management and Value-Based Care

Chronic care management sits at the center of the healthcare system's shift from fee-for-service to value-based care. As payment increasingly rewards outcomes and total cost of care rather than visit volume, the between-visit coordination that CCM formalizes becomes a strategic asset rather than an administrative afterthought.

For accountable care organizations, Medicare Advantage plans, and other risk-bearing organizations, CCM supports the core objectives of value-based contracts:

  • Reducing avoidable utilization. Proactive monitoring and coordination aim to prevent the emergency visits and hospitalizations that drive total cost of care.
  • Improving quality measures. Consistent management of chronic conditions supports performance on the quality metrics that determine shared-savings and risk-adjusted payments.
  • Identifying high-risk patients early. Structured care management helps surface rising-risk patients before their costs escalate.
  • Changing the cost trajectory. As the Nsight-Optum analysis suggests, longitudinal management of complex patients may slow medical spending growth over time, the central goal of value-based care.

In a value-based world, the organizations that succeed are those that intervene earlier and more consistently. Chronic care management is one of the most direct mechanisms for doing exactly that, which is why it features so prominently in modern population health strategy.

How Chronic Care Management Is Reimbursed

Medicare reimburses chronic care management under the Physician Fee Schedule using a set of time-based CPT codes. The 2026 Physician Fee Schedule Final Rule increased care management reimbursement by approximately 10 percent, making this one of the most favorable environments for CCM since the program began.

The table below summarizes the primary 2026 CCM codes with approximate national average reimbursement. For a complete breakdown of requirements, documentation, and revenue stacking, see our 2026 CCM CPT codes and reimbursement guide.

CPT Code Description Approx. 2026 Rate
99490First 20 minutes of clinical staff time, non-complex CCMapproximately $66
99439Each additional 20 minutes of clinical staff time, up to twice per monthapproximately $50
99491First 30 minutes provided personally by a physician or qualified professionalapproximately $89
99437Each additional 30 minutes of physician or qualified professional timeapproximately $63
99487First 60 minutes of clinical staff time, complex CCMapproximately $144
99489Each additional 30 minutes of clinical staff time, complex CCMapproximately $78

Reimbursement figures are approximate national averages based on the 2026 Medicare Physician Fee Schedule and vary by geographic location (GPCI), payer contract, and Medicare Administrative Contractor (MAC) policy. They are provided for educational purposes only. Consult the CMS Physician Fee Schedule Look-Up Tool and a qualified billing compliance specialist for rates specific to your practice.

A patient receiving non-complex CCM can generate approximately $66 to $166 per month depending on the time invested, and complex CCM can generate more. Because CCM can often be delivered alongside other care management programs when documentation and time requirements are met independently, many practices build layered, recurring monthly revenue while improving patient care.

CCM vs. Related Care Management Programs

Chronic care management is one of four connected programs Nsight Health delivers under one roof. Each serves a distinct clinical purpose, and they are often most powerful in combination.

Program What It Does
Chronic Care Management (CCM)Coordinated, ongoing management for patients with two or more chronic conditions.
Remote Patient Monitoring (RPM)Device-based monitoring of physiologic data such as blood pressure, glucose, and weight.
Principal Care Management (PCM)Focused management of a single, serious chronic condition.
Behavioral Health Integration (BHI)Integrated support for patients managing behavioral health conditions.

The simplest way to think about it: CCM coordinates the whole patient across multiple conditions, RPM brings in real-time physiologic data, PCM zeroes in on one high-risk condition, and BHI addresses behavioral health. The clinical and economic evidence above is strongest when CCM and RPM are delivered together, because monitoring data drives more timely care coordination.

Chronic Care Management Across Medical Specialties

While CCM is rooted in primary care, its value extends across specialties that manage long-term conditions:

  • Primary care. The natural home for CCM, coordinating the whole patient across every condition and provider.
  • Cardiology. Hypertension and heart failure are highly responsive to structured monitoring and coordination, with blood pressure control linked to reduced cardiovascular risk.
  • Nephrology. Blood pressure control is the primary modifiable driver of chronic kidney disease progression, and coordinated management may help slow decline and delay dialysis.
  • Endocrinology. Diabetes management benefits from frequent monitoring and reinforcement of adherence between visits.
  • Pulmonology. COPD exacerbations are a major driver of hospitalization, and early detection through monitoring and coordination can support timely intervention.

How to Start a Chronic Care Management Program

For a practice, launching CCM follows a clear sequence:

  1. Identify eligible patients. Review your panel for Medicare patients with two or more qualifying chronic conditions, and prioritize those at highest risk of hospitalization.
  2. Conduct the initiating visit and obtain consent. Document the patient's verbal or written consent and complete the required initiating visit when applicable.
  3. Build the care plan. Create a comprehensive, patient-centered electronic care plan.
  4. Deliver and document monthly care. Provide the required care coordination each month and track the time precisely.
  5. Bill and maintain the program. Submit the appropriate codes monthly and keep the eligible patient list current as patients enroll, disenroll, or change status.

Each step carries administrative overhead, and sustaining the program month after month is where most in-house efforts struggle.

Common Chronic Care Management Challenges

Practices that try to run CCM alone tend to hit the same obstacles. Knowing them in advance is the first step to solving them:

  • Staffing and time. Delivering at least 20 minutes of documented care per patient per month adds up quickly across a panel, and clinical staff are already stretched.
  • Enrollment and consent. Identifying eligible patients, explaining the program, and capturing consent is ongoing, manual work that never ends.
  • Documentation and time tracking. CMS requires detailed, auditable records of non-face-to-face time and care plan updates. Missing documentation is a common audit finding.
  • Sustained engagement. Reaching patients consistently every month, in their preferred language and channel, is harder than it sounds.
  • Billing complexity. Choosing the correct tier and avoiding overlapping claims with other care management services requires discipline.

A fully managed partner is designed specifically to absorb each of these burdens so the practice can focus on patient care.

In-House vs. Outsourced CCM: Choosing a Partner

Practices can run CCM internally or partner with a managed provider. When evaluating a partner, the criteria that matter most are:

  • Who delivers the care. Look for a U.S.-based clinical team employed by the partner, not contractors or a software-only platform.
  • Clinical and economic evidence. Ask whether the partner can show real-world outcomes data and independent economic analysis, not just feature lists.
  • Compliance infrastructure. Automated time logging, audit-ready documentation, and consent management protect the practice from billing risk.
  • Breadth of programs. A partner offering CCM, RPM, PCM, and BHI together enables a connected, proactive care model from a single relationship.
  • Patient engagement. Multilingual, omnichannel outreach drives the consistent monthly contact the program depends on.
  • Technology and integration. Strong EMR integration reduces friction and keeps documentation clean.

How Nsight Health Delivers Chronic Care Management

Many companies offer chronic care management software. Nsight Health offers something different: a complete, clinically managed service. We provide the technology, the workflow, and a U.S.-based clinical team employed by Nsight Health, including RNs, LVNs, and medical assistants, who deliver and document the monthly care your patients need.

That means your practice does not have to hire, train, or manage additional clinical staff to run a CCM program. We identify eligible patients, obtain consent, build and maintain care plans, deliver monthly care coordination, and hand you an audit-ready record. You bill, collect, and grow.

Nsight Health has supported more than 130,000 patients across 1,700 providers and 480 clinics, with more than 40 million vitals monitored. We deliver four programs under one roof, CCM, RPM, BHI, and PCM, backed by the clinical evidence and independent economic analysis described above, so practices can build a connected, proactive care model from a single partner.

Frequently Asked Questions

What is chronic care management in simple terms?
Chronic care management is a Medicare program that pays a healthcare provider to coordinate your care if you have two or more long-term health conditions. A care team helps manage your medications, appointments, and overall plan between office visits.

Who qualifies for chronic care management?
Medicare Part B patients with two or more chronic conditions expected to last at least 12 months, or until the end of life, that place them at significant risk of decline. The patient must consent before services begin, and only one provider can bill CCM per month.

What conditions qualify for CCM?
Any two qualifying chronic conditions can make a patient eligible. Common examples include diabetes, hypertension, heart disease, COPD, chronic kidney disease, arthritis, and depression. CMS does not maintain a closed list, so any condition meeting the criteria may qualify.

How much does chronic care management cost the patient?
Patients typically pay a 20 percent coinsurance under Medicare Part B, often approximately $8 to $15 per month. This cost is frequently covered in full for patients with supplemental coverage such as a Medigap plan or Medicaid.

Is chronic care management effective?
Peer-reviewed research links coordinated chronic care management with better disease control and fewer avoidable hospitalizations. Real-world outcomes from Nsight Health's program include an average 11.5 mmHg systolic blood pressure reduction in hypertension. These outcomes are not peer-reviewed, and individual results vary.

Does chronic care management save money?
An Optum analysis commissioned by Nsight Health found directionally favorable first-year medical savings of approximately $2,500 to $3,000 per member per year across high-risk Medicare cohorts. The findings did not reach conventional statistical significance and represent an early economic signal rather than proven net return on investment.

How is chronic care management different from remote patient monitoring?
CCM coordinates a patient's overall care across multiple chronic conditions, while remote patient monitoring uses connected devices to track physiologic data such as blood pressure and glucose. The two programs are complementary and are often delivered together.

Does Medicare require an in-person visit for CCM?
Most CCM care is delivered remotely. New patients, or patients not seen within the prior 12 months, need an initiating visit, which can take place during an evaluation and management visit, an Annual Wellness Visit, or an Initial Preventive Physical Examination.

How much can a practice earn from chronic care management?
A patient receiving non-complex CCM can generate approximately $66 to $166 per month depending on time invested, and complex CCM can generate more. Actual reimbursement varies by geography, payer, and MAC policy.

What are the requirements to bill CCM?
Requirements include an initiating visit when applicable, documented patient consent, a comprehensive electronic care plan, the required monthly care time with precise documentation, 24/7 access to care, and at least one interactive communication with the patient each month.

Can a practice outsource chronic care management?
Yes. A fully managed partner such as Nsight Health can identify eligible patients, obtain consent, build care plans, deliver monthly care coordination with a U.S.-based clinical team, and provide audit-ready documentation, while the practice bills and collects.

How do I start a chronic care management program?
Identify eligible Medicare patients with two or more chronic conditions, complete the initiating visit and consent, build each patient's care plan, deliver and document monthly care, and bill the appropriate codes. A managed partner can run this entire workflow on your behalf.

When did chronic care management start?
CMS introduced chronic care management as a separately billable Medicare service in 2015. The program has expanded since with complex CCM codes, add-on codes, and reimbursement increases, including an approximately 10 percent increase under the 2026 Physician Fee Schedule.

What is the difference between CCM and complex CCM?
Non-complex CCM covers routine monthly care coordination, beginning at 20 minutes of clinical staff time. Complex CCM applies to patients requiring moderate to high complexity medical decision-making and at least 60 minutes of clinical staff time. A practice may only bill one tier for a given patient in a calendar month.

Can a patient opt out of chronic care management?
Yes. Enrollment requires consent, and patients can withdraw at any time without affecting their other Medicare benefits. Patients are informed of the monthly cost-sharing and their right to unenroll before services begin.

Disclaimer: This article is provided for educational and informational purposes only and does not constitute medical, legal, billing, or financial advice. Clinical outcomes referenced from Nsight Health reflect real-world program data, are not peer-reviewed, and individual results vary. Heart failure outcomes marked with an asterisk reflect data from a legacy structured RPM program upon which Nsight Health's program was built and are not derived from Nsight Health proprietary data. Economic findings reflect an Optum analysis that was directionally favorable but did not reach conventional statistical significance, exclude program costs, and do not establish net return on investment. Reimbursement rates are approximate national averages based on the 2026 Medicare Physician Fee Schedule and are subject to change and to variation by geographic location, payer contract, and Medicare Administrative Contractor (MAC) policy. No specific clinical or financial outcome is guaranteed. Practices should consult the CMS Physician Fee Schedule Look-Up Tool, their MAC, and qualified compliance and legal advisors before making billing decisions. CPT is a registered trademark of the American Medical Association.

Works Cited

Centers for Medicare and Medicaid Services. "Chronic Care Management for Complex Conditions." CMS.gov, www.cms.gov/medicare/payment/fee-schedules/physician-fee-schedule/chronic-care-management-complex-conditions.
Centers for Medicare and Medicaid Services. "Calendar Year (CY) 2026 Medicare Physician Fee Schedule Final Rule (CMS-1832-F)." CMS.gov, 31 Oct. 2025, www.cms.gov/newsroom/fact-sheets/calendar-year-cy-2026-medicare-physician-fee-schedule-final-rule-cms-1832-f.
"Chronic Care Management Services." Medicare.gov, www.medicare.gov/coverage/chronic-care-management-services.
American Academy of Family Physicians. "Chronic Care Management." AAFP.org, www.aafp.org/family-physician/practice-and-career/getting-paid/coding/chronic-care-management.html.
Nsight Health. "Clinical Evidence Supporting Remote Patient Monitoring (RPM) and Chronic Care Management (CCM)." Nsight Health Clinical Evidence Series, Nsight Health, Inc., Apr. 2026.
Optum, Inc. "Reducing Medical Spending Growth in High-Risk Medicare Patients: Economic Findings From the Nsight-Optum Analysis." 1 May 2026.
Rural Health Information Hub. "Chronic Care Management." RuralHealthInfo.org, www.ruralhealthinfo.org/care-management/chronic-care-management.

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Chief Financial Officer

Mark Reynolds is an accomplished financial leader with a decade-long track record in steering strategic decisions through meticulous forecasting and data-driven insights. Mark is renowned for crafting innovative financial strategies that optimize profitability and shareholder value, he has excelled in high-growth businesses by streamlining processes and fostering cross-functional collaboration. Mark’s expertise in financial acumen, risk management, and compliance ensures sustained financial health and regulatory adherence.

Mark’s forte lies in driving excellence across financial planning, analysis, reporting, and audit functions, facilitating informed decision-making and enhancing organizational performance. Proficient in global market navigation, cost reduction initiatives, and instilling a culture of financial discipline, he has successfully achieved corporate objectives. Mark’s technical prowess spans Deloitte audit methodology, IFRS, GAAP, SOX, International Audit Standards, and advanced Excel skills.

Mark holds a Chartered Accountant (South Africa) designation and pursued Bachelor of Commerce degree specializing in Accounting, Tax, Finance, Auditing, and related fields from the University of Johannesburg.

Mark’s professional journey includes impactful roles at Deloitte South Africa, Webhelp South Africa as Finance Director, and Webhelp North America as Senior Vice President of Finance.

Mark Reynolds

Mark Brennan

Chief Information Security Officer

Mark Brennan is a technology and security executive with extensive experience leading cybersecurity, compliance, secure AI, infrastructure, platform engineering, data engineering, and application development initiatives across healthcare and SaaS environments. Throughout his career, he has built and led high-performing security and engineering organizations responsible for information security, governance, risk management, cloud operations, DevOps, enterprise platforms, identity and access management, and large-scale technology modernization initiatives driving transformation within complex and highly regulated businesses. His work has focused on strengthening security posture, improving operational resilience, enabling scalable software delivery, and aligning technology and security strategy with broader business objectives to enable organizations to innovate and scale securely in rapidly evolving markets.

 

Over the years, Mark has led initiatives involving SOC 2, HIPAA, HITRUST, Sarbanes-Oxley (SOX) IT controls, NERC Critical Infrastructure Protection (NERC CIP) regulated systems, and NIST-informed security practices. He has a particular focus on secure AI adoption, AI governance, and securing modern AI-enabled software development and cloud environments within regulated industries. Known for bridging the gap between engineering, security, operations, and executive leadership, Mark is passionate about building practical, forward-looking programs that strengthen trust, accelerate innovation, and create long-term organizational impact. Mark holds a Bachelor of Science in Computer Systems Engineering from University of Massachusetts Amherst.

As Chief Information Security Officer at Ciullo Inc., Mark leads the organization’s information security, governance, risk, compliance, and secure AI strategy with a focus on protecting sensitive data, supporting innovation at scale, and building resilient systems that enable long-term organizational growth.

Mark Brennan - Chief Information Security Officer at Nsight Health

Michael Evans

Executive Vice President, Patient Experience

Michael Evans is a dynamic and results-driven call center transformation leader with over two decades of experience in elevating operational performance through strategic process optimization, cutting-edge technology, and data-driven insights. Renowned for his ability to manage and scale global operations, Michael excels at enhancing both customer and agent experiences by challenging conventional practices, streamlining workflows, and consistently achieving significant improvements in customer satisfaction, operational efficiency, and cost reduction.

As an expert in business intelligence, Michael integrates workforce management, performance analytics, and strategic planning to drive transformative change. His passion for continuous improvement and innovation has been the driving force behind the creation of highly efficient, multi-channel contact center operations, including inbound and outbound voice as well as omni-channel environments. Michael’s leadership is marked by a relentless focus on measurable outcomes, making him an invaluable asset in delivering exceptional results that directly impact the bottom line.

Mike Evans

Stacey Ramos

Senior Vice President, Human Resources

Stacey has over 20 years of experience in HR leadership roles across various industries, with a proven track record of elevating the role of HR as a strategic partner and a catalyst for organizational growth and
transformation. Stacey’s core competencies include operations and business management, talent and performance management, organizational development, and culture and employee engagement. She has a supportive and collaborative management style, with strong business acumen and analytical skills.


Stacey’s focused on creating and executing innovative HR solutions that align with Nsight’s core strategies and processes, and drive results at all levels. She is passionate about finding and developing talent, fostering a diverse and inclusive culture, and enabling a high-performance and agile environment. Her mission is to empower our employees and enhance our performance and reputation as a trusted and respected partner for our clients.

Stacey Ramos

Joshua Higgins, RN

Vice President, Clinical Operations

Josh Higgins has joined the Nsight team as a highly skilled and innovative Clinical Operations leader, bringing over a decade of Nursing Leadership experience. He stepped into the Digital Healthcare arena in 2021, where he took charge of Clinical Operations for Optum Virtual Care. In this role, Josh spearheaded the development of the virtual care team, establishing key processes and protocols. He also worked closely with the product team as a clinical advisor to ensure seamless integration of clinical practices and technology. Under his leadership, Optum Virtual Care rapidly expanded to serve over 500,000 patients annually across all 50 states and Washington D.C.

During his time at Optum, Josh co-developed the Virtual Practice Health and Safety tool, which became a standard across all Optum Care Virtual business lines. His commitment to patient safety and quality care earned him the prestigious Sages of Clinical Services award in 2022, a recognition awarded to the top clinicians among over 57,000 licensed professionals at United Health Group. Additionally, he served as a panelist for Optum Health Education’s Digital Health series, focusing on how integrating multidisciplinary care teams can enhance patient and provider experiences and improve outcomes. Most recently, he has taken on a consulting role for Optum’s Virtual Medical Weight Loss Program, which transitioned into a permanent position leading a multidisciplinary clinical team.

Before his time at Optum Virtual Care, Josh was an Area Manager of Clinical Operations at MedExpress Urgent Care, overseeing multiple facilities on the East Coast and in Texas. During the peak of the COVID pandemic in 2020, he played a crucial role in establishing and managing some of the first outdoor testing sites in New Jersey, actively engaging in patient care through specimen collection and testing.

Josh’s unwavering dedication to quality care and enhancing the patient experience perfectly aligns with Nsight’s mission to innovate remote care solutions, helping patients live longer, healthier lives.

Joshua Higgins, RN

Taresa Bernard

Vice President, Operations

Taresa Bernard is a seasoned operations leader with over 15 years of experience driving cross-functional efficiency and execution in fast-paced, high-growth industries. As Vice President of Operations at Nsight, Taresa leads strategic initiatives that improve outcomes for patients, providers, and internal teams alike.

Throughout her career, Taresa has consistently delivered measurable improvements in utilization, customer satisfaction, and operational scalability. She is known for her structured approach to project execution, her ability to build and empower high-performing teams, and her strong cross-departmental collaboration. Her expertise spans agile methodologies, KPI frameworks, change management, and operational strategy.

Taresa holds a Bachelor of Science in Psychology from Colorado State University and is a certified Professional Scrum Master (PSM I). She is passionate about streamlining complex workflows to better serve both patients and care teams, and she brings a thoughtful, people-first mindset to everything she builds.

Taresa Bernard

John Eagle

Vice President, Revenue Cycle Management

John Eagle is a revenue cycle executive who has spent his career at the intersection of operations and technology, translating complex billing workflows into scalable automation systems and building the infrastructure that turns underperforming revenue cycles into high-functioning ones.

Currently serving as Vice President of Revenue Cycle Management, John is recognized for his ability to bridge the gap between billing operations and the technology teams that build the systems behind them. His leadership is marked by a hands-on approach to automation and a deep commitment to building revenue cycle operations that deliver consistent, measurable results for the providers they serve.

John’s career spans revenue cycle leadership across Medicaid, Medicare, Medicare Advantage, Veterans Affairs, and managed care environments, with additional depth in ACO value-based care. His experience across these programs has given him a comprehensive understanding of the payer landscape and the operational complexity that comes with it.

A proud Baylor Bear, John holds four HFMA certifications: Certified Healthcare Financial Professional (CHFP), Certified Specialist in Business Intelligence (CSBI), Operational Excellence, and Business of Health Care. He is passionate about leveraging technology to elevate what revenue cycle teams can accomplish, building operations where automation handles the routine so people can focus on the work that truly requires human judgment.

John Eagle - Nsight Health Revenue Cycle Management

Marc Miranda

Vice President, Business Development

Marc Miranda partners with healthcare organizations to design and implement care programs that deliver measurable outcomes — reducing unnecessary utilization, improving chronic disease management, and shifting providers toward reimbursement models built on value rather than volume.

Before moving into partnership development, Marc worked inside the provider ecosystem across FQHCs, outpatient physician groups, and health IT — giving him firsthand fluency in the clinical, financial, and compliance pressures that determine whether a care program succeeds or stalls.

At Nsight Health, he works alongside physician groups, health systems, aligned healthcare vendors and care teams to build RPM and CCM programs that are operationally sustainable and financially aligned with how modern healthcare is being rewarded.

Marc holds a BA in Communications from the University at Albany, an MBA from Western Governors University, and a Certified Healthcare Financial Professional (CHFP) designation from HFMA.

Marc Miranda Vice President of Business Development at Nsight Health

Carrie Metcalf

Vice President, Finance

Carrie Metcalf is a senior finance executive with over 18 years of experience in accounting and financial operations, known for building scalable finance functions and driving strategic growth in complex, high-growth environments. Before joining Ciullo Inc., she founded an outsourced accounting services firm where she partnered with organizations to deliver financial clarity, operational efficiency, and data-driven decision support.

Now in her fourth year with the organization, Carrie leads all customer-facing finance functions across the Ciullo family of companies, including Nsight Health and Nsure — organizations delivering innovative healthcare technology and revenue intelligence solutions that improve patient outcomes, optimize revenue capture, and streamline the end-to-end financial and clinical lifecycle.

In this role, she develops high-performing finance teams and drives accountability against key departmental KPIs spanning revenue performance, cash flow optimization, and operational efficiency. Carrie positions finance not only as a strategic business partner, but as a critical touchpoint in the customer experience — aligning financial processes with client needs to enhance transparency, responsiveness, and trust throughout the customer journey.

Carrie oversees financial strategy, client financial operations, and cross-functional alignment, playing a central role in scaling processes, improving performance, and supporting sustainable growth across the organization. She is recognized for her ability to translate complex financial data into clear, actionable insights that drive measurable results.

Carrie holds a Master of Accounting and Financial Management and brings a unique combination of technical expertise, entrepreneurial leadership, and a client-first mindset.

Carrie Metcalf, Vice President, Finance at Nsight Health

Isabella Barbera, CPA

Financial Controller

Isabella Barbera, CPA is a seasoned financial executive with over 25 years of experience spanning public accounting, corporate finance, and operational leadership, known for building high-performing finance teams, strengthening internal controls, and driving measurable efficiency across complex and evolving organizations. Before joining NSight Health, she built a distinguished career across both public and private sectors — serving as a Partner at regional CPA firms, founding her own accounting and advisory practice, and stepping into controller and CFO roles across industries including manufacturing, technology, healthcare, and real estate.

Now in her second year with the organization, Isabella serves as Group Financial Controller within the Ciullo family of companies, including Nsight Health and Nsure — organizations delivering innovative healthcare technology and revenue intelligence solutions that improve patient outcomes, optimize revenue capture, and streamline the end-to-end financial and clinical lifecycle.

In this role, Isabella brings a hands-on, ownership-driven approach to financial operations — implementing scalable processes, enhancing internal controls, and delivering the financial clarity that leadership needs to make confident, data-driven decisions. Her background in both public accounting and corporate finance gives her a uniquely broad perspective, allowing her to align technical rigor with strategic business objectives.

Isabella holds a Master of Taxation and a Bachelor of Science in Accounting from Florida Atlantic University, and has held her Certified Public Accountant license since 2003. She brings a rare combination of technical depth, entrepreneurial experience, and an unwavering commitment to operational excellence.

Isabella Barbera, CPA Financial Controller at Nsight Health

Martin Sances

General Counsel

Martin Sances is an experienced business attorney with an almost 30-year career primarily as an in-house attorney and general counsel to public and privately held companies. His past clients include companies in the fields of healthcare and technology, finance and capital management, solar and renewable energy, autonomous vehicles and transportation, insurance, educational and leadership training, temporary staffing and technology services, roofing and construction and facilities services. He is extremely skilled in contract drafting, raising capital, M&A, corporate formation and governance, negotiation, litigation management and arbitration.

Martin Sances

Ronald Geraty, MD

Advisor

Dr. Ronald Geraty is an entrepreneur with expertise in technology-enabled healthcare services. He is known for founding, developing, and transforming multiple healthcare companies over his professional career.  Importantly, his companies have helped to change the delivery of care to meet the Triple Aim of the Institute of Medicine.  Currently, he serves on the board of Ideal Option, a Varsity Healthcare Partners Company that does Medication Assisted Treatment across the Pacific Northwest.  Additionally (and outside of Varsity), he is Chairman of the Board and an advisor at Aduro (Redmond, WA), Chairman at Podimetrics (Somerville, MA) and an advisor to JumpStartMD, a Bay Area health and weight management company.  Most recently, he has joined the Advisory Board of nSight Health, a remote patient monitoring company.  

Dr. Geraty began his career as a physician with a specialty in child and adolescent psychiatry in private practice and academia (Harvard Medical School). Subsequently, serving in roles including positions of CEO, Board Member, and Executive Chairman, he led companies in psychiatry (Monarch Health sold to Lutheran General Healthcare and Assured Health which was eventually transformed into Merit Behavioral Care sold to Magellan); radiology (American Imaging Management now owned by Anthem); cardiology and other chronic diseases (Alere Medical sold to Inverness Medical which renamed itself Alere and is now owned by Optum); diabetes (Sanare), and dermatology (DermOne) and more recently, AxisPoint Health, a population health company focused on the Medicaid market. Dr. Geraty is best known for growing Alere from $1.2 million of revenue in 2001 to over $500 million in revenue in 2009 while becoming a market leader in remote patient monitoring and population health management. Dr. Geraty led Alere through a series of owners from venture capital (including IVP, Flagship Ventures, Cutlass Capital and Nevada Ventures) to private equity (TA Associates) and then to the public market (ALR on NYSE).

In his ventures, Dr. Geraty has utilized market-leading technology to support traditional services infrastructure and customer/patient-centered approaches to differentiate the quality of the service delivery. Within companies, Dr. Geraty builds cultures of health and employee/client satisfaction through diligence and innovation integrated with a spirit of fun, creating successful work environments. 

In his personal life, Geraty enjoys family, friends, healthful food, and exercise. He believes that hard work and a positive attitude help create lucky opportunities.

 
Ronald Geraty, MD

Ricky Caplin

Advisor

Ricky Caplin is globally recognized as a leading entrepreneur who has launched and led multiple organizations that have created thousands of jobs, including The HCI Group – one of the largest global healthcare IT consulting firms. Following a March 2017 merger between The HCI Group and Tech Mahindra, Caplin became one of the top global executives at Tech Mahindra, a global technology company with 117,000+ employees. Under his leadership, the combined companies are thriving through their continued support of adopting digital technologies in the healthcare space.

Currently, Ricky serves as Founder and Chairman of Caplin Ventures, a first-generation family office headquartered in Jacksonville, FL. Guided by faith and mission-driven principles, Caplin Ventures seeks to improve communities and support partners through meaningful service. The Caplin Ventures portfolio encompasses 8 operating companies, multiple international, mission-oriented initiatives, and several healthcare and technology investments. Most notably, The Aurora Forge, a healthcare-technology-focused venture fund, and JaxUSL, a soccer club home to men’s and women’s USL pro teams.

Ricky received the 2015 Ernst and Young Florida Entrepreneur of the Year Award, Jacksonville Business Journal’s Ultimate CEO Award, and recognition throughout the nation for his civic service. He was named a 2016 “Rising Stars of the Profession—Excellence in Healthcare” winner by Consulting Magazine, a Top 75 Leader in Healthcare by Advantage Magazine, a four-time University of Florida Gator100 award winner, and was selected to participate in the KPMG Quantum Shift program – an elite group of America’s most promising entrepreneurs. He believes strongly in investing in companies that promote social good and commits to giving a portion of his earnings to better the world.

Caplin, a former Certified Public Accountant, graduated with bachelor’s and master’s degrees in accounting from the University of Florida. Caplin completed executive education at Harvard Business School and the University of Michigan’s Ross School of Business. He lives in Jacksonville, Florida with his wife and three children.

Ricky Caplin

Clark Golestani

Advisor

Clark Golestani, a seasoned professional with over 30 years of experience in health, life sciences, and technology, is actively involved as an investor, advisor, and board member in various sectors, including healthcare, life sciences, and technology. He currently holds key positions as the managing director of C Sensei Group, LLC, a senior advisor to New Mountain Capital, and an investment advisor to K2 Access Fund and The CXO Fund. Golestani offers valuable advice to companies, private equity, and venture funds, spanning a wide range of healthcare, life sciences, and horizontal technology areas, focusing on company strategies, data, digital, technology, and transformation.

Additionally, Mr. Golestani serves as an independent director on the boards of several notable companies, including eMids, Emmes, Molecula, ToposWare, and Zapata Computing. Prior to his current roles, he retired from Merck in 2018, where he held the position of President, Emerging Businesses and Global CIO. In this capacity, he was responsible for Merck’s digital health services and solutions companies, as well as the global Information Technology organization, covering all lines of business, including Human Health and Animal Health BioPharma.

Prior to joining Merck, Mr. Golestani was responsible for establishing and managing strategic client relationships from business development through consulting services engagement delivery as a principal with Oracle (oracle.com). Previously, Mr. Golestani served as chairman of the board for Sparta Systems (spartasystems.com) acquired by Honeywell International Inc.; on the Board of Directors for CIOX Health (cioxhealth.com) merged with Datavant, Liaison Technologies (liaison.com) acquired by Open Text Corporation, NPower (npower.org), Seal Software (seal-software.com) acquired by Docusign, TruU, Inc. (truu.io); and UMUC/Ventures (umucventures.org). He also served as a special advisor to the Dean at the University of Texas at Austin, Dell Medical School (dellmed.utexas.edu). He has a degree in Management Science from the Massachusetts Institute of Technology Sloan School of Management, and is a cofounder of Cross Road Technologies, Inc., in Cambridge, Massachusetts.

Clark Golestani

Neil de Crescenzo

Advisor

Neil de Crescenzo has been working with technology teams and government, non-profit and commercial customers worldwide to improve healthcare for three decades. He left United Health Group/Optum in October 2023 after serving as CEO of Optum Insight, a $19B (revenues) business unit of UHG which creates stronger connections across payers, providers and consumers through software-enabled services and analytics to make clinical, administrative and financial processes simpler and more efficient. Mr. de Crescenzo joined UHG/Optum through the company’s acquisition of Change Healthcare in 2022, a leading healthcare software and technology-enabled services company where he was President and CEO for nine years. During his tenure, the company more than tripled in size, completed its IPO, and was acquired by UHG/Optum for double its IPO valuation.

Prior to Change Healthcare, Mr. de Crescenzo was SVP/GM of Oracle Corporation’s Health Sciences global business unit, serving healthcare and life sciences companies worldwide, for nearly a decade, and previously led IBM Corporation’s business services for healthcare customers worldwide, also for nearly a decade. Earlier in his career, he worked in leadership roles at health systems and a major health plan.

Mr. de Crescenzo has also held leadership roles in technology and healthcare industry associations over many years, including serving as Chairman of the Healthcare Leadership Council in Washington. D.C., a member of the Board of Directors of the Nashville Health Care Council and as a Trustee of the Committee for Economic Development of the Conference Board. He is currently a Visiting Fellow at the Duke-Margolis Institute For Health Policy.

Neil de Crescenzo

Daniel Hamburger

Advisor

Daniel Hamburger has run 3 SAAS and 2 tech-enabled services business, across both public and private-equity ownership. He serves on several Boards, including Clearlake-backed FinThrive, Warburg-backed Qualifacts, TA Associates-backed Solarity and Alpine-backed Riverside Insights and Wilson Language Training.

He retired as CEO of Provation, a clinical software platform provider backed by Clearlake Capital Group. Hamburger previously served as CEO of Renaissance, a leading preK-12 curriculum, assessment, and analytics company, until its acquisition by Francisco Partners in 2018. From 2006-2016 he served as President and CEO of Adtalem Global Education (formerly DeVry Education Group), a global provider of educational services. 

Prior, Hamburger served as Chairman and CEO of Indeliq, a SaaS-based education software company backed by Accenture Technology Ventures, and President of WW Grainger Internet Commerce. He started his career in consulting at Accenture and then at Bain & Co. Hamburger earned an MBA from Harvard Business School and his bachelor’s and master’s degrees in Industrial Engineering from the University of Michigan.

Daniel Hamburger - Nsight Health Advisor

Peter Taunton​

Advisor

Peter Taunton founded Lift Brands, one of the largest wellness brands in the world with over 6,000 franchises or licenses spanning across 3 brands in 28 countries. 

Peter is currently the CEO and co-founder of Nautical Bowls, an Acai bowl franchise concept with over 150 awarded territories in just 18 months. This is Peter’s 4th franchise brand. In 2010 Peter was the Ernst and Young Entrepreneur of the Year, and is currently a Forbes Master Class instructor at the Forbes School of Business. 

His business accomplishments have been well-recognized by the business community. He and his companies have been featured in many business and industry publications such as Forbes, Entrepreneur 500, Inc 5000, Top Global and Franchise 500. 

Peter Taunton

Stuart Reid

Vice President, Marketing

Stuart Reid is a results-driven marketing leader with a proven track record of scaling remote care startups into global brands. Over nearly two decades, Stuart has steered strategic go-to-market decisions through precise, data-driven insight, building gritty, common-sense campaigns and commercial engines that translate directly into revenue growth. His approach blends strategic judgment and operational rigor, optimizing AI-driven tools to sharpen execution and scale business to move faster and work smarter in the ever-changing healthcare industry.

Recognizing healthcare’s shift toward proactive value-based care, Stuart saw a gap in the care delivery model and built his career in healthcare technology to close it. As Chief Marketing Officer at Accuhealth Technologies, he grew the business to more than $50 million in annual revenue in just four years. During the same period, he built the sales and marketing infrastructure behind TelliHealth’s hardware manufacturing and distribution business. Both companies were acquired by a private equity firm in 2024 as part of a $200 million transaction.

Stuart joined the Nsight Health leadership team to lead marketing and GTM strategy. In this role, he owns the company’s brand positioning, demand generation, and the sales enablement that turns strategy into pipeline, bringing meticulous attention to detail without losing sight of the bigger strategic picture. Stuart has been featured multiple times on lists of the 500 fastest-growing companies in North America and holds an Honors Bachelor of Arts degree. Stuart is proud to be part of Nsight’s talented leadership team, helping thousands of providers and millions of patients nationwide access better, more connected care.

Stuart Reid, Vice President, Marketing