Customer Success Billing & Coding Specialist

Remote: Monday-Friday

Nsight Health, Inc. is a dynamic and innovative company at the forefront of the Remote Patient Monitoring and Chronic Care Management vertical within Value-based Healthcare.

Customer Success Billing & Coding Specialist

Key Responsibilities:

  • Review Billing Logic: Assess and refine the billing logic for RPM, CCM, PCM, and BHI services to ensure accuracy and compliance with industry standards.
  • Consult on Specialty Practices: Provide expert consultation on specialty practices and identify the appropriate DX10 codes that qualify patients for services.
  • Determine Weighting Logic: Collaborate with internal teams to develop and implement weighting logic for primary billing codes to optimize billing processes.
  • Create Clinic-Specific Billing Processes: Partner with clinics and billing companies to design and establish customized billing processes that meet the specific needs of each clinic.
  • Customer Support: Act as the primary point of contact for customer inquiries related to billing and coding, ensuring timely and effective resolution of issues.
  • Training and Education: Conduct training sessions for clinic staff and billing teams on best practices in medical billing and coding.
  • Compliance and Quality Assurance: Ensure all billing and coding activities are compliant with regulatory requirements and maintain high standards of quality assurance.
  • Data Analysis: Analyze billing data to identify trends, discrepancies, and opportunities for improvement.

Qualifications:

  • Experience: Minimum of 5 years of experience in medical billing and coding, with a focus on customer success or support roles.
  • Certification: Certified Professional Coder (CPC) or equivalent certification is required.
  • Education: Bachelor’s degree in Health Information Management, Healthcare Administration, or a related field is preferred.
  • Skills:
  • Strong understanding of DX10 codes and billing logic for RPM, CCM, PCM, and BHI services.
  • Excellent customer service and communication skills.
  • Ability to work collaboratively with internal teams and external partners.
  • Proficient in data analysis and problem-solving.
  • Knowledge of compliance and regulatory requirements in medical billing.

Preferred Skills:

  • Experience working with specialty practices.
  • Familiarity with electronic health record (EHR) systems and billing software.
  • Ability to create and deliver training materials and sessions.

Salary: $55,000-$70,000

 

Benefits:

Health, Dental, & Vision

401K

Paid Time Off

Sick leave

Paid Holidays

Apply now

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