Customer Success Billing & Coding Specialist

Remote: Monday-Friday

Nsight Health, Inc. is a dynamic and innovative company at the forefront of the Remote Patient Monitoring and Chronic Care Management vertical within Value-based Healthcare.

Customer Success Billing & Coding Specialist

Key Responsibilities:

  • Review Billing Logic: Assess and refine the billing logic for RPM, CCM, PCM, and BHI services to ensure accuracy and compliance with industry standards.
  • Consult on Specialty Practices: Provide expert consultation on specialty practices and identify the appropriate DX10 codes that qualify patients for services.
  • Determine Weighting Logic: Collaborate with internal teams to develop and implement weighting logic for primary billing codes to optimize billing processes.
  • Create Clinic-Specific Billing Processes: Partner with clinics and billing companies to design and establish customized billing processes that meet the specific needs of each clinic.
  • Customer Support: Act as the primary point of contact for customer inquiries related to billing and coding, ensuring timely and effective resolution of issues.
  • Training and Education: Conduct training sessions for clinic staff and billing teams on best practices in medical billing and coding.
  • Compliance and Quality Assurance: Ensure all billing and coding activities are compliant with regulatory requirements and maintain high standards of quality assurance.
  • Data Analysis: Analyze billing data to identify trends, discrepancies, and opportunities for improvement.


  • Experience: Minimum of 5 years of experience in medical billing and coding, with a focus on customer success or support roles.
  • Certification: Certified Professional Coder (CPC) or equivalent certification is required.
  • Education: Bachelor’s degree in Health Information Management, Healthcare Administration, or a related field is preferred.
  • Skills:
  • Strong understanding of DX10 codes and billing logic for RPM, CCM, PCM, and BHI services.
  • Excellent customer service and communication skills.
  • Ability to work collaboratively with internal teams and external partners.
  • Proficient in data analysis and problem-solving.
  • Knowledge of compliance and regulatory requirements in medical billing.

Preferred Skills:

  • Experience working with specialty practices.
  • Familiarity with electronic health record (EHR) systems and billing software.
  • Ability to create and deliver training materials and sessions.

Salary: $55,000-$70,000



Health, Dental, & Vision


Paid Time Off

Sick leave

Paid Holidays

Apply now

Upload Your Resume

Enhanced Patient
Enhanced Care.

The Nsight Remote Patient Monitoring Newsletter. Stay more competitive and
more connected to your patients in the ever-changing telehealth space, for free.